Shipping Policy

Last updated: September 2026

This Shipping Policy applies to all orders placed on mymivox.com.

mymivox is a brand operated by SUNLINK TRADE INC.

1. Shipping Destinations

We currently ship to customers worldwide.

Shipping availability may vary depending on the destination country, local regulations, customs requirements, and carrier service availability.

2. Shipping Costs

Orders of $60.00 USD or more: Free standard shipping.
Orders under $60.00 USD: Standard shipping fee of $7.99 USD.

Shipping costs are calculated and displayed at checkout before you complete your purchase.

3. Shipping Carriers

Orders may be shipped using trusted carriers, including:

FedEx
UPS
USPS
Other reliable international shipping carriers

The shipping carrier is selected based on your destination, package requirements, and service availability.

4. Processing Time

Orders are processed within:

3–7 business days after payment confirmation.

Some products may require additional preparation time before shipment. If additional processing time is required, customers will be informed after placing the order.

Processing time does not include shipping time. Orders are not processed or shipped on weekends or public holidays.

5. Delivery Time

Delivery times vary depending on your destination country, shipping method, customs processing, and carrier service.

Estimated delivery time:

14–32 business days

Delivery times are estimates and may be affected by:

Carrier delays
Weather conditions
Customs processing
Local delivery conditions
Other circumstances outside our control

6. Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, or import fees depending on the destination country.

Customers are responsible for any applicable customs charges required by their local authorities.

7. Order Tracking

When your order ships, you will receive a shipping confirmation email with tracking information.

Tracking information may take 24–48 hours to update after shipment.

If you have not received tracking information or experience tracking issues, please contact us:

Email: service@mymivox.com

8. Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

This includes:

Full name
Street address
Apartment or unit number
Postal code
Country information

We are unable to redirect packages once they have been shipped.

Orders returned due to incorrect or incomplete addresses may require additional shipping fees.

9. Damaged, Missing, or Undelivered Items

If your order arrives damaged or items are missing, please contact us within 3 business days of delivery.

Please provide:

Order number
Photos of the package
Photos of the item

We will review your request and provide an appropriate solution according to our Refund Policy.

10. Contact Us

Email:
service@mymivox.com

Customer Service Hours:
Monday–Friday

Response Time:
Within 24 hours on business days.

SUNLINK TRADE INC
828 Lane Allen Road, Ste 219
Lexington, KY 40504
United States