Refund Policy
Refund Policy
Last updated: September 2026
At mymivox, we are dedicated to ensuring that you are satisfied with every purchase.
We understand that sometimes products may not meet your expectations, and we provide a simple and transparent return and refund process.
Returns
Customers may request a return within 30 days of receiving their order.
Contact Us
Email:
service@mymivox.com
Customer Service Hours:
Monday–Friday
Return Address:
SUNLINK TRADE INC
828 Lane Allen Road, Ste 219
Lexington, KY 40504
United States
Return Eligibility
To qualify for a return:
- Items must be unused.
- Items must be in original condition.
- Items must include original packaging.
Certain items may not be eligible for return, including:
- Personalized products
- Final sale items
- Products damaged through improper use
How to Request a Return
To start a return request, please contact our customer service team:
Email: service@mymivox.com
Please include:
- Order number
- Customer name
- Reason for return
- Photos if applicable
Our team will provide return instructions after reviewing your request.
Return Shipping
Customers are responsible for return shipping costs unless:
- The product is defective.
- The wrong product was shipped.
Refund Processing
After receiving and inspecting your returned item, we will notify you regarding your refund status.
Approved refunds will be issued to the original payment method within:
7–10 business days
Original shipping fees are non-refundable unless the item was defective or incorrect.
Damaged or Incorrect Items
If your item arrives damaged or you receive an incorrect item, please contact us within 3 business days after delivery.
We may request:
- Order information
- Photos of the product
- Photos of packaging
We will provide a replacement or refund according to the situation.
Exchanges
We currently do not offer direct exchanges.
If you need a different size or product, please request a return and place a new order.